Why are Likert scales bad
The problem with a likert scale is that the scale [of very satisfied, quite satisfied, neutral, quite dissatisfied, very dissatisfied, for example] produces ordinal data.Respondents tend to agree to the statements showed.Likert survey scales provide ordinal data, as the results naturally represent someone's preferences.Item likert disadvantages on one side, two people can get the same value in the likert scale by having chosen different options.This method is not bad and has its advantages, but it does not adapt to every situation.
Do a quick google images search for likert scale.A likert scale assumes that the strength/intensity of an attitude is linear, i.e.Whether you're shaping a better customer experience or refining your product line, the sooner you learn to harness the power of attitude scales.Especially if a participant holds an opinion that they know would be deemed socially unacceptable, they may choose a response to an item that will make their opinion seem more appropriate to the rest of the world.A likert scale has a lot of advantages over other types of scales.
Disadvantages of likert scales some respondents normally lie in the questionnaire due to either biasness or attempt to keep privacy hence leading tom wrong conclusions, sometimes respondents may misunderstand the questions asked and give wrong feedbacks leading to skewed results, because in some cases someone might not be available to explain.Due to social desirability bias, people often avoid selecting the extreme items or disagreeing with statements to seem more normal or show themselves in a favorable light.Item likert disadvantages on one side, two people can get the same value in the likert scale by having chosen different options.As compared to a yes or no question, respondents will spend less time thinking about their choices.There's no more straightforward nor more accurate way to assess customer attitudes towards any given subject.
Is difficult to treat neutral opinions as neither agree or disagree.The likert scale is a useful survey format for getting responses, particularly if done properly.Very satisfied, satisfied, neutral, dissatisfied, and very dissatisfied.